Queue Management Systems

Definition of Queuing: Simply put, queuing can be defined as a line of people waiting for something. It is an experience that we encounter everyday and that most people only tolerate. If queues become excessively long and are not organised in an orderly manner, it causes both customers and staff to be anxious. Of course this means that customers could leave with a bad impression of an organisation because of a poor queuing experience - having had to contest for their rightful space or turn with other customers. The time spent queuing is not your own time, it is the time of your customer, and must be valued. In order to manage such situations where queues could become potentially troublesome, the right solution is a Queue Management System.

There are two waiting environments for queues of people

The “Waiting in Line” Environment Known as the ‘head of queue’, the visitor joins a line of customers who are standing-waiting, and upon reaching the front (or head) of the queue, the visitor is guided to the next available serving terminal.
The “Relaxed” Waiting Environment Visitors are invited to obtain a ticket and wait in a relaxed area with comfortable seating, often with reading material or audio-visual entertainment. This helps to relax the customer and provide a pleasant wait. When it is the visitors turn, the visitors number is called along with the number of the available terminal - in situations where there are more than one serving point available.

‘Creating an enjoyable experience from the first point of contact to the last’

Queue management systems provide a number of benefits that impact upon the customer, members of the workforce, managers and overall business objectives.

Streamlining business processes and providing managers with key information can lead to controlled inputs and outputs with a key objective of achieving operational economies of scale.

CIS partners with Lonsto International Limited who have provided both off the shelf and tailored Queue Management Systems for over 37 years. Our aim is to provide all businesses, large and small, with a safe and secure environment for staff, customers and the general public and also to partner with businesses to improve the experience of their customers whenever they do business with them.

We work closely with our partners to develop and maintain positive relations ensuring excellent after sales support, maintenance and product development. CIS believe in regular contact with our Clients to ensure that products and services are delivering and exceeding their expectations.

We will partner with you - We will supply, service, invoice and manage your preferred QMS for you.

To get advise or a quote on the most suitable Queue Management System for your situation, pls call our help line and we will be most delighted to help with it.

Customer & Integrated Services Limited * Plot 7 Block 77 CMD Road, Shangisha, Magodo * Lagos * Nigeria * Phone: +23418991424 Fax: +23418991424 --

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