|
|
 |
|
|
|
|
Welcome to CIS!!
Great Customer Service is now a key ingredient
in any business! Excellent quality service is what differentiates any business from competitors these days. Gone are the days
when customers buy a product or service only because of the discount they are going to get from the supplier - the relationship,
cordiality, courtesy, warmness, attention, acknowledgement, (the list is endless of positive attitudes) with which the service
is delivered is what matters to customers now. Nowadays, customers will buy from you because they like you. You can only
get them to like you if your frontline people are professional, happy and motivated. Customer & Integrated Services Limited
(CIS) works with you to create a culture within your organisation that goes directly to affect your bottom line positively
through Training, Teambuilding, Boot camps, Customer Experience Solutions like Queue Management Systems, Call Centre Evaluations and more...........
|
|
|
Celebrate Customer Service Week October 3 - 7 2011 Get more details on how at www.csweek.com Check
out pictures from previous years celebrations. You can call CIS on +234 1 8991424 or email to csweek@cis-africa.com to order celebration materials from anywhere
in West Africa. Early bird order discounts of 15% ends on August 27 2010.
Please Note: The words, Refresh, Recharge and ReconnectTM,
and the accompanying logo are trademarks of the Customer Service Group. Federal laws, and good business practices, prohibit
their reproduction in any form or by any means. Customer & Integrated Services Limited distributes CSWeek
celebration materials in the West African region under license from the Customer Service Group.
|
|
|
Upcoming Events
CS Tip of the
Week!
One of the easiest ways to help guarantee good customer service is to let the customer
know what you can do for them, not what you cannot do. An example of this might be, “I can’t process your order
until we’ve received your payment.” A more positive “can do” statement would be, “I’ll
monitor/look out for your payment and process your order as soon as I receive it.”
CS Quote of the
Week!!!
Being on par in terms of price and quality only gets you into
the game. Service wins the game.Tony Alessandra
|
|
|
|
|
|
|
|
|
