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At CIS we know that there is a direct link between how motivated your Customer facing teams are and
the quality of service provided to your customers, and that the work environment of your Customer facing teams is a key player
in determining how happy they are about doing their work. We have (as customer service consultants) identified equipment
and accessories that will help you build a work environment that they will always be willing to stay in. We have a range of
accessories that will make your Contact Centre or Reception world class. You may also give us a call and we will come to
you with advise on what we think will suite you best. You will find below, links to lists of accessories that
will help you set up your Customer Service area better.
   In these times of ‘economic meltdowns’ and ‘financial recessions’,
the only way any company can stay “head above water” is when they maintain an edge with their customer service
strategies – when the quality of service you provide is outstanding. This is a good area to invest in - at a time like
this. Because of factors like the typically fast-paced, pressured and technology/information intensive nature
of the call centre, unique design requirements that can be linked directly to the effectiveness of the call center must be
considered in the choices of equipment and accessories made. Key issues specific to the design choices are:Designing the call centre workplaces to encourage teamwork and
communication. Providing
workplace solutions that ensure proper ergonomic support for worker health, safety, comfort and productivity. Creating workplaces designed with visual interest and appeal for branding and
employee attraction and retention purposes and ensuring that furniture
solutions accommodate and support state-of-the art technologies.
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